What is the Customer Service Specialist Apprenticeship?
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems.
You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
What will they gain?
By completing this apprenticeship learners will be able to analyse data and customer information that influences change or improvements in the workplace, utilise both organisational and generic IT systems to carry out your role with awareness of other digital technologies. The learner will be able to show a customer-friendly attitude around the workplace.
What are the requirements?
- Must be 16 or over and working at least 30 hours per week including all training and study time.
- Must be in an occupation relevant to the apprenticeship and hold a contract of employment.
- Must be allowed to use 6 hours a week of their working time to complete off-the-job-training.